Privacy Policy

Rooted Collective ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.

Information You Provide:

• Account information (name, email, password)
• Profile information (preferences, interests, demographics you choose to share)
• Intake questionnaire responses
• Communications with us or through our platform

Automatically Collected Information:

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar technologies

With Providers: When you request to connect with a provider, we share relevant intake information to help facilitate the match. Providers only receive information necessary for their services.

We do NOT:

• Sell your personal information to third parties
• Share your information for marketing purposes without consent
• Access or store clinical notes or session content between you and providers

We may share information:

• With service providers who help operate our platform
• When required by law or legal process
• To protect safety or prevent fraud
• In connection with a business transfer or merger

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Manage cookie preferences

To exercise these rights, please contact us through our contact page or email us directly.

Important: Once you connect with a provider, your therapeutic relationship is directly with that provider. Providers are independent practitioners with their own privacy practices. We encourage you to review your provider's privacy policy and HIPAA practices directly.

Rooted Collective does not have access to clinical notes, session recordings, or protected health information (PHI) exchanged between you and your provider.