Marketplace Disclaimer
Please read this important information carefully.
Important Notice
Rooted Collective is a marketplace platform. We are NOT a therapy practice, healthcare provider, or clinical service. Please read the full disclaimer below.
Nature of Our Platform
Rooted Collective operates as a marketplace platform that connects individuals seeking mental health and wellness services with independent, third-party providers. We facilitate introductions and provide tools for discovery, but we do not provide healthcare services.
Key distinctions:
- We do not employ, supervise, or control providers listed on our platform
- We do not provide therapy, counseling, medical advice, or clinical services
- We do not make clinical recommendations or diagnoses
- We do not guarantee outcomes or the quality of any provider's services
Provider Independence
All providers on our platform are independent practitioners. Each provider is solely responsible for:
- Maintaining appropriate licenses, certifications, and credentials
- Carrying professional liability (malpractice) insurance
- Complying with all applicable laws, regulations, and ethical standards
- Making all clinical decisions and treatment recommendations
- Handling billing, payments, and financial arrangements with clients
- Maintaining confidentiality and HIPAA compliance where applicable
- The accuracy of their profile information and credentials
Client Responsibility
As a client using our platform, you acknowledge that:
- You are responsible for evaluating and selecting your provider
- You should verify a provider's credentials, licenses, and insurance independently
- Your care relationship is directly with your chosen provider, not with Rooted Collective
- We are not responsible for the acts, omissions, or conduct of any provider
- Any disputes regarding services are between you and your provider
No Medical Advice
The information provided on our platform, including provider profiles, educational content, and matching recommendations, is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare providers with questions about medical conditions or treatment.
Not for Emergencies
Our platform is NOT designed for emergency or crisis situations. If you are experiencing a mental health emergency, suicidal thoughts, or are in immediate danger:
- Call 988 – Suicide & Crisis Lifeline (available 24/7)
- Call 911 – For immediate emergencies
- Text HOME to 741741 – Crisis Text Line
- Go to your nearest emergency room
For a full list of crisis resources, visit our Crisis Resources page.
Credential Verification
While we make reasonable efforts to verify that providers hold the credentials they claim, we cannot guarantee the accuracy of all information. Clients should independently verify a provider's licenses and credentials through appropriate state licensing boards or professional organizations before beginning services.
Limitation of Liability
To the fullest extent permitted by law, Rooted Collective, its officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:
- Your use of or inability to use our platform
- Any services provided by third-party providers
- Any conduct or content of any provider or user
- Unauthorized access to or alteration of your data
- Any other matter relating to our platform
Questions
If you have questions about this disclaimer or our platform's role, please contact us.